This Privacy Policy explains how Quantel Solutions (“Quantel”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal data when you visit quantel.uk, contact us, or engage our technology services. We are committed to handling your personal data in accordance with the UK GDPR and the Data Protection Act 2018 and other applicable laws.
1. Who we are
Quantel Solutions is a technology company based at 20 Fenchurch Street, London, EC3M 3BY, United Kingdom. For any questions about this policy or the personal data we hold about you, please contact us at support@quantel.uk or +44 7879 301606.
2. Information we collect
We only collect personal data that is reasonably necessary for the services we provide and the operation of our website. The categories of data we may collect include:
- Contact details — your name, email, phone number, company name, and job title when you submit a form, request a quote, or message us on WhatsApp.
- Project information — the goals, budget, timelines, and business context you share with us so we can prepare a proposal or run a campaign.
- Billing details — company registration number, billing address, and tax information required to invoice clients.
- Website usage data — IP address, browser type, device type, referring URL, pages visited, approximate location (city/country), and timestamps, collected automatically through cookies and analytics tools.
- Marketing preferences — your subscription status for newsletters, case studies, or campaign updates.
3. How we use your information
We use the personal data we collect to:
- Respond to your enquiries and provide the marketing services you have requested (SEO, Google Ads, social media, web development, branding, and related work).
- Prepare proposals, contracts, statements of work, and invoices.
- Operate, maintain, and improve our website — including measuring page performance and understanding which content is most useful.
- Send service-related communications (status updates, reports, renewal reminders).
- Send marketing communications — only where you have opted in or where we are otherwise permitted to do so under the UK GDPR. You can opt out at any time.
- Comply with legal, regulatory, accounting, and tax obligations in the United Kingdom.
- Detect, prevent, and respond to fraud, abuse, security incidents, and unlawful activity.
4. Cookies and analytics
Our website uses cookies and similar technologies to make the site work, remember your preferences, and help us understand how visitors use it. We may use third-party analytics and advertising tools such as Google Analytics, Google Tag Manager, Google Ads, and Meta Pixel. These tools may set cookies or process limited identifiers to measure traffic, attribute conversions, and improve our marketing.
You can control or block cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the site.
5. How we share your information
We do not sell your personal data. We only share it with trusted parties when it is necessary to deliver our services or to meet a legal obligation, including:
- Service providers who help us operate our business — for example, hosting providers, email platforms, CRM and project-management tools, analytics vendors, and payment processors.
- Advertising partners such as Google and Meta when running performance campaigns on your behalf, where applicable and within their policies.
- Professional advisors such as lawyers, accountants, and auditors.
- Authorities when required by UK law, a court order, or a legitimate request from a regulator.
Where personal data is transferred outside the United Kingdom (for example to global SaaS providers), we take reasonable steps to ensure that the data continues to receive an adequate level of protection.
6. How long we keep your data
We retain personal data only for as long as it is necessary for the purposes set out in this policy, to fulfil our contractual obligations, or to comply with legal, accounting, or tax requirements. When data is no longer required, it is securely deleted or anonymised.
7. How we protect your data
We use reasonable technical and organisational measures — including access controls, encryption in transit (HTTPS), and vetted vendors — to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. No method of transmission over the Internet is 100% secure, but we work hard to protect the data you entrust to us.
8. Your rights under the UK GDPR
Subject to certain conditions and exceptions under the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of personal data that is inaccurate, incomplete, misleading, or out of date.
- Withdraw your consent for us to process your personal data, or limit the processing of it.
- Opt out of receiving marketing communications.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been infringed.
To exercise any of these rights, please email us at support@quantel.uk. We may need to verify your identity before responding.
9. Children’s privacy
Our services are intended for businesses and adult professionals. We do not knowingly collect personal data from children under 18. If you believe a child has provided personal data to us, please contact us so we can remove it.
10. Third-party websites
Our website may link to third-party websites, tools, or social media platforms that we do not control. This Privacy Policy does not apply to those third parties — please review their own privacy policies before using them.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable law. The “Last updated” date at the top of this page will always show when it was most recently revised. Material changes will be highlighted on this page or communicated via email where appropriate.
12. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out:
- Email: support@quantel.uk
- Phone / WhatsApp: +44 7879 301606
- Address: 20 Fenchurch Street, London, EC3M 3BY, United Kingdom